Contact Us

Below are the ways to reach us. For casino account issues (deposits, withdrawals, bonuses, verification), please contact the CrownPokies casino operator directly through their in-app live chat. We cannot access your account or resolve operator-side problems.

Editorial questions

Corrections, factual errors, story tips, review suggestions: [email protected]

Player support at CrownPokies casino

For anything relating to your player account at CrownPokies casino, use these channels on the operator site:

• Live chat: available 24/7 inside your logged-in account
• Email: [email protected]
• Help centre: searchable knowledge base on the operator site

Media enquiries

Journalists, researchers and analysts writing about the Australian online gambling market can reach us at [email protected]. Please mention your outlet and deadline in the subject line.

Response times

Editorial: two working days.

Media: same working day if received before 3pm AEST.

Operator support (via the casino live chat): usually under a minute.

Responsible gambling support

If you or someone you know is affected by gambling, please contact Gambling Help Online or call 1800 858 858. Support is free, confidential and available 24/7 across Australia.